Information We Collect

Personal Information

When you register for our courses or contact us, we collect information that helps us provide better service. This includes your name, email address, phone number, and professional background details.

Learning Data

We track your progress through our financial valuation modules to personalise your learning experience. This includes completed lessons, quiz scores, and time spent on different topics.

Technical Information

Our website automatically collects certain technical data to improve functionality. This includes your IP address, browser type, device information, and how you navigate our site.

How We Use Your Information

We use your data to deliver the best possible learning experience and maintain our service quality. Here's what that means in practice:

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners to deliver our services effectively.

Service Providers

We share data with companies that help us operate our platform, including cloud hosting providers, email services, and payment processors. These partners can only use your data for the specific services they provide to us.

Legal Requirements

Sometimes we're required to share information with government authorities or law enforcement, particularly under Australian Privacy Principles and relevant financial education regulations.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights.

How to Exercise Your Rights

To make a privacy request, email us at help@firomenta.com with "Privacy Request" in the subject line. Include your full name and course details to help us locate your records quickly. We'll respond within two weeks and complete most requests within 30 days.

Data Security and Protection

We protect your information using industry-standard security measures, but we also believe in being honest about the realities of online security.

Technical Safeguards

Data Retention

We keep your personal information for as long as you maintain an active account, plus seven years after completion for professional development records. Course materials and progress data are retained for three years to support ongoing learning needs.

When data reaches the end of its retention period, we securely delete it from our active systems. Some anonymised analytics data may be retained longer for research and course improvement purposes.

Cookies and Website Analytics

Our website uses cookies to enhance your learning experience and help us understand how students interact with our content.

Essential Cookies

These cookies are necessary for the website to function properly. They handle login sessions, course progress, and security features. You can't opt out of these while using our platform.

Analytics and Performance

We use analytics cookies to understand which course materials are most helpful and where students might be struggling. This helps us improve our content and teaching methods.

You can manage cookie preferences through your browser settings, though this might affect some website functionality. We don't use cookies for advertising or tracking across other websites.

Changes to This Policy

We review this privacy policy regularly and update it when necessary. Significant changes will be communicated via email and posted prominently on our website at least 30 days before taking effect.

Minor updates for clarity or legal compliance may be implemented immediately. The "last updated" date at the top of this policy shows when changes were last made.

Continued use of our services after policy updates constitutes acceptance of the changes. If you disagree with significant modifications, you can request account deletion before the changes take effect.

International Data Transfers

While we primarily store data in Australia, some service providers may process information overseas. When this happens, we ensure appropriate protections are in place through:

You can request specific details about where your data is processed by contacting our privacy team.